Job Title : Wireless Network Support Engineer
Qulification: Any Degree
Experience: Experience: 2-3 Years or more
Responsibilities and Duties:
- Working with customers/employees to identify computer problems and advising on the solution
- Provide telephone, email, remote and on-site support for internal and external requirements
- Logging and keeping records of customer queries
- Analysing call logs so you can spot common trends and underlying problems
- Updating self-help documents providing customers/employees with the information to fix problems
- Working with field engineers to resolve customers issues when required
- Working with developers to test and implement system patches
- Testing and fixing faulty equipment
- Assisting in the design, creation and running of production and development environments (based on Linux)
- Configuring and maintaining internal network and hardware
- Utilising existing tools or writing scripts to automate tasks
- Creating and maintaining documentation for all systems
- Support and maintain server/desktop infrastructure
- Documenting in appropriate systems client support issues and actions, providing a detailed description(s) as well as troubleshooting steps and resolution
- Installation, configuration, troubleshooting and upgrading of servers, workstations
Technical Requirements:
- At least 1 year experience in a WiFi environment
- Experience in configuring and troubleshooting wireless controllers and access points such as Cisco, Ruckus, Meraki etc
- SQL experience, MySQL, report writing
- Networking - DHCP, DNS, IP/TCP, VLANs and Switching Routers,
- WiFi Hardware (Access Points and Controllers)
- Good working knowledge of Mobile OS platforms - iOS, Android
- Linux Systems Administration experience
- Maintaining and supporting AWS infrastructure, including Elastic Beanstalk, Route 53, ELB, SES
- Cloud Services Administration
- Experience in the Amazon EC2 environment including the setup of load-balanced instances and RDS systems
- Experience of deploying virtual machines under VMWare
- Systems and process experience
- Up-to-date technical knowledge
- An in depth understanding of the software and equipment your customers are using
- An understanding of the role of Service Level Agreements (SLA's) within an IT environment
Essential Skills:
- Strong communicator
- Self-motivated and an enthusiastic team player
- Administration and organisation skills
- Excellent customer care skills
- Ability to deal with difficult callers
- Accuracy and attention to detail
- An ability to work under pressure and to deadlines
- Logical thinker
- Analytical and problem solving skills
- Good accurate records keeping
The package: Best in the industry, negotiable dependent on qualifications and experience. On top of this we have a generous benefits package.
Interested candidates apply online
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